Key Policies & Procedures

Safe dentistry during the COVID-19 pandemic

Our commitment to our patient’s health and safety has always been a priority, following the arrival of COVID-19, this is even more vital.

As with many aspects of our day to day lives post during the COVID-19 pandemic, visiting the dentist will be a little different. We want to make your visit to us as safe and stress-free as possible whilst following strict Government guidelines. Please download a summary PDF.

DOWNLOAD GUIDANCE FOR PATIENTS PDF

Data Protection & Confidentiality 

You have the right to confidentiality. This practice is committed to complying with the Data Protection Act 2018, the General Data Protection Regulation (GDPR), GDC, NHS and other data protection requirements relating to our work. We only keep relevant information about patients to provide them with safe and appropriate health care. Dental healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure, and accurate. 

All our staff contracts of employment contain a requirement to keep patient Information confidential. 

Complaints 

If you feel dissatisfied with the service that has been provided at the practice, please contact the practice. This can be done in person, telephone or email and we will endeavour to resolve the complaint in accordance with the Atrium Dental practice complaint policy. We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time.  

Comments, suggestions, and compliments

We welcome comments, suggestions, and compliments so that we can continually improve our service to you.  

Reviews 

We would also greatly appreciate your feedback - please click here to leave us an online review