Key terms of business

Appointments

If you require an emergency appointment we recommend you contact the surgery at 8.30am or via the website and every effort will be made to see you as soon as possible (usually sameday).

Appointments can be made by phone, via the website online booking system or in person, we operate a patient recall service to encourage our patients to attend regularly and remind you when your next dental examination is due. You can request a call back via the answerphone or our website out of hours and a member of staff will contact you on your preferred contact method as soon as possible.

We kindly request a minimum of 24 hours’ notice for the cancellation or rescheduling of appointments so the appointment can be offered to another patient. Failure to give a least 24 hours' notice will mark your appointment as a 'failed' appointment and failure to attend two appointments within a 12 month period will result a failure fee equivalent to the £2.50 per minute of the appointment missed. This must be paid before further appointments will be made. Exceptions will be given for bereavement or serious illness.

Payment methods

We accept the following payment methods:

•   Master Card
•   Maestro
•   Visa
•   Visa Electron
•   Contactless
•   Apple pay

We accept all major credit/ debit cards except American Express

We no longer accept payment by cheque

DATA PROTECTION AND CONFIDENTIALITY POLICY

You have the right to confidentiality. This practice is committed to complying with the Data Protection Act 2018, the General Data Protection Regulation (GDPR), GDC, NHS and other data protection requirements relating to our work. We only keep relevant information about patients to provide them with safe and appropriate health care. Dental healthcare personnel have a requirement under their professional code of ethics to keep records about you confidential, secure and accurate.

All of our staff contracts of employment contain a requirement to keep patient Information confidential.

COMPLAINTS

If you feel dissatisfied with the service that has been provided at the practice, please contact the practice. This can be done in person, telephone or email and we will endeavour to resolve the complaint in accordance to the Atrium Dental complaint policy (which is available on request and is in the Patient Folder at Reception).

We take complaints very seriously and have an effective procedure to resolve any problems in the shortest possible time.

COMMENTS, SUGGESTIONS AND COMPLIMENTS

We welcome comments, suggestions and compliments so that we can continually improve our service to you.

REVIEWS

We would also greatly appreciate if you could leave us an online review (click here to leave a Google review)